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Here are some useful links for Clients, Professionals and Project Managers

You can also [email protected]

Below are some FAQs for additional guidance

Frequently Asked Questions

How to create a Work Request?

Just click on the button “Create a Work Request” or any of the categories above that fit your requirements. Sign-in or up, fill out your Work Request and submit. Your Project Manager will get in touch with you.

Note: You can also create a Work Request from your Dashboard after you Sign-up or Sign-in.

What happens after submiting a Work Request?

After you submit your Work Request. A Project Manager (PM) is assigned to you.

  • Your PM will confirm your requirements and review your work request, giving you the best and most effective solution.
  • They will then identify the right resources to complete your Work Request from our pools of Skilled and Vetted Professionals and the number or Hr required by each.
  • After which they will send you an estimate, for your review and approval.
  • On Approval you will have to make the Deposit. On confirmation of the deposit the Work Request will be initiated.
  • You will be able to view the progress under Projects from your dashboard in real-time.

Note: Your Deposit is just for confirmation and the Payment will only be cleared after your final approval. If your Work Request Spans over a period on Months. Then a Milestone based payment will be implemented. Simply the Deposit is made per Milestone and the Payment will be cleared on completion of each on your approval.

How is the cost of a Work Request calculated?

Our charges are based on the 3 parameters.

  1. How many resources are required to complete your work request.
  2. How many hrs would each resource have to work to complete their tasks.
  3. Management charges.

Note: Our hourly rates a very competitive. All charges are calculated in USD

What security and assurity does the client have?

Once you make your deposit. It is held as the same and cannot be released until you approve and finalise the completed Work Request. Only after your approval are the funds released.

Note: All Payments after your Approval are final and YOZAE nor the Resources involved in the Work Request are accountable for any issues. That being said our 15 Days Post Work Request Support is to resolve any issues with the Work as per your initial requirements. Please make sure you verify and clarify all concerns before you Approve.

What happens if there is an issue before completion?

You assigned dedicated Project Manager who is in constant contact will be available to assist you at all times. You can either share your  issue(s) with him and have the corrections made.

You may also raise a Ticket and we will take it up on your behalf.

Do you Provide Post Service Support?

Yes we do Provide Post Work Request Support for 15 days. After or during which you can subscribe to our Maintenance and support services. Which covers a host of ongoing service requirements.

Any problem arising after your Work Request was completed, you may raise a Ticket and we will have your assigned Project Manager get in touch with you. Any Problem with the deliverables based on your Work Request will be addressed.

What happens if my Post Work Request Support Service date has passed?

Not a Problem. You can still raise a Ticket and explain the issue you are facing. We will alert your Project Manager and they will do their best to resolve the issue. You can also subscribe to our Maintenance and Support Services.

Do you offer refunds?

In the event your Work Request has an issue, that cannot be resolved between yourself and your Project Manager. You can open a Ticket regarding the issue.

We will investigate the matter thoroughly. If we cannot come to a resolution. You have two options:

  1. Replacement Resource.
  2. Issue a Refund (-) any approved Work and or charges.

Note: Our aim is the solve your problems and we are adamant in that endeavour.

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